The International National Trusts Organisation (INTO)

INTO Online 2021

Tuesday 20 April 2021

Programme Day 1

All times GMT+1

10:00 – 11:00 Opening Plenary

Building resilient and sustainable organisations

These are challenging times. As we face the wide-ranging impacts of the pandemic, combined with the ongoing threat of climate change and an increased awareness of the need for social justice, the world’s National Trusts are playing their part in recovery and healing.

The conference will begin with an introduction from INTO Chair, Dame Fiona Reynolds, who will be joined by the host of our previous conference, Alana Anderson, President of the Bermuda National Trust, and our Secretary-General, Catherine Leonard.

Then our plenary panel will will share their plans for 2021 and beyond.

Hear about the trends that govern the sector, from how to leverage membership growth to implementation of cause-led fundraising, what opportunities are on the horizon for heritage trusts in 2021?

Reserve your place at the conference

All tickets for INTO Online 2021 can be booked via our Eventbrite page.

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Speaker profiles

12:00 – 13:00 Planning on being sustainable?

A masterclass in management, from small islands to whole organisations

This discussion on visioning and planning for heritage sites is led by INTO members working in the Scottish Highlands and Islands, and Nelson Island in Trinidad.  Our speakers will reflect on the parallels in their approaches and the learning that is at the heart of INTO collaboration. 

The discussion will focus in particular on the unique characteristics of sustainable island management, sharing best practice learned and implemented as a result of a successful TAP-INTO project.

Our speakers will also look at strategic planning more generally, and how this has changed in the context of a pandemic.  Delegates will be invited to share their own experiences and tools to further internationalise this masterclass.

Speaker profiles

14:00 – 15:30 Putting the Local into Global Heritage

A panel discussion on balancing conservation, tourism, development and community interests

With the generous support of American Express, INTO has undertaken research into a more equitable understanding of our heritage, delivered with and by local communities, as we emerge from the crises of 2020.

Our study, which will be launched in this session, has uncovered ways that some of the world’s most famous heritage sites have reconsidered their relationships with surrounding communities.  And how that reassessment has enhanced the conservation and engagement work of these National Trusts.

First, we’re delighted to be joined by Timothy J McClimon, President of the American Express Foundation, who will talk about supporting preservation and conservation across the world, as well as global trends in corporate philanthropy.

This will be followed by a panel showcasing the featured case studies, chaired by the report’s author, David J Brown.

Attendance at INTO conferences has enabled us to learn far more about awareness and education. It was also of great benefit to be able to meet so many like-minded people. We greatly value the contact that we have with INTO and no longer feel as isolated.
- Lin Goncalves, National Trust of Zimbabwe
Speaker profiles

16:00 – 17:00 Forgotten Histories

David Olusoga HeadshotTelling the whole story with David Olusoga

Millions of people visit heritage sites every year. And yet they are often shielded from what British-Nigerian historian Professor David Olusoga calls ‘the sharp bits of history’. The brutal and shameful stories of colonialism and slavery that shaped some of these places. How do we move beyond heritage as a ‘soft play’ area to somewhere where we can advance the cause of truth, equity and justice? How can heritage organisations play their part? And what can the National Trusts of the world do to increase diversity and inclusion by learning from one another’s experiences and supporting each other in the future?

Speaker profiles

Explore the rest of the conference programme

Re-engage, rethink and explore our theme of building resilience alongside the best in global heritage, with three days of international learning and exchange.

Now more than ever we need to come together as a global family. To share ideas and approaches, concerns and challenges. And to stand in solidarity with other members of the movement.

INTO Online will take place over three days: Tuesday 20 – Thursday 22 April 2021. All times are GMT+1.

Virtual means accessible, and we want to see more representatives of INTO members than ever before. When booking their place, INTO members will receive additional places for colleagues.

Book now


Supported by

Ready to book?

INTO Online will take place over three days: 20 – 22 April 2021.

Virtual means accessible, and we want to see more representatives of INTO members than ever before. When booking their place, INTO members will receive additional places for colleagues.

Book now

Contributing members




New Zealand

Trinidad and Tobago


Saint Lucia